Klarna’s AI assistant is doing the work of 700 people — and it paints a bleak picture for the future of work

Klarna’s new generative AI assistant is doing the work of 700 employees just a month after it went live – and it raises serious questions about the potential future impact of AI on the global workforce, according to CEO Sebastian Siemiatkowski.

The buy-now-pay-later fintech firm said the assistant, powered by OpenAI, has had 2.3 million conversations, which account for two-thirds of Klarna’s customer service chats, and is doing the work equivalent to 700 full-time agents.


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