“We are aware of the issue on some Mi A3 devices following a recent Android 11 update. We have since halted the rollout,” Xiaomi said in a statement Monday.
For the past week, social media sites such as Twitter and Reddit have been flooded with complaints that the Mi A3 device becomes dead after the Android 11 update.
Users who visited Mi stores have shared service bills as high as Rs 12,000 for restarting the device and threatened the brand with legal action.
Many users wrote that they have lost all data because of the device shutdown.
“We kindly request users who experience this issue to visit any of the 2,000 plus service centers across the country nearer to you wherein a solution will be provided for free unconditionally (within or beyond warranty),” Xiaomi said.
The budget smartphone launched by Xiaomi in 2019 runs on Android one OS, the stock version of Android with limited modifications focusing on Google services.
“We regret the inconvenience this has brought about. As a brand committed to offering the best possible user experience, we will continuously improve our products and services,” it said.