As a part of this contract, Wipro would work with the telecom company and its wider ecosystem to transform its business support systems and associated quality assurance to enable superior customer experience and growth in the business-to-business market segment.
The Bengaluru-headquartered software services exporter said the new strategic partnership would ensure that Telefónica Germany is well positioned to modernise and launch a range of new offerings, including 5G products and services. Wipro would also invest in developing a state-of-the-art digital business support platform to fuel Telefónica Germany’s growth and provide the company with an outcome-based, committed plan.
“This partnership builds on the bedrock of a 15-year relationship. It directly aligns us with Telefónica Germany’s growth, and is a great example of how we are building for long-term success in Europe by embracing a collaborative approach with local industry leaders,” said Thierry Delaporte, chief executive officer and managing director at Wipro.
Mallik Rao, chief technology and information officer at Telefónica Germany, said that the company’s IT transformation project is a key milestone to increase the reliability of systems, improve customer satisfaction and accelerate innovation.
On Monday, Wipro shares fell 0.51% to Rs 439.70 apiece on the BSE while the benchmark Sensex ended the day 1.18% higher at 52,154.13 points.