Customer service management (CSM) software supports an organization’s interaction with current and potential customers. It uses data-driven tools designed to help organizations drive sales and deliver exceptional customer experiences. Organizations considering a new CSM system may want to consider the CSM providers indicated by users on SoftwareReviews.
Providers are ranked by a composite satisfaction score (composite score or CS) that averages four different areas of evaluation by end users: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The providers named as Gold Medalists have received high scores on the SoftwareReviews’ Data Quadrant.
The 2022 Enterprise Customer Service Software Gold Medalists are as follows:
The 2022 Midmarket Customer Service Software Gold Medalists are as follows:
To learn more about customer service software and providers, visit the dedicated CSM category page.
For more information about SoftwareReviews, the Data Quadrant, or Emotional Footprint, or to access resources to support the software selection process, visit www.softwarereviews.com and connect via LinkedIn, Twitter, and Facebook.
SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from business and IT professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.