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Tesco shoppers left fuming after being charged up to THREE TIMES for shopping due to card payment glitch


TESCO shoppers have been left fuming after being charged up to THREE TIMES for their shopping due to a payment glitch.

Customers took to social media to warn other shoppers about the error after they were left out of pocket when trying to pay for shopping.

Some shoppers have been left out of pocket due to a payment glitch at Tesco stores

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Some shoppers have been left out of pocket due to a payment glitch at Tesco storesCredit: Handout

MoneySavingExpert reported on Friday that just Monzo users shopping at Tesco were being charged twice due to a technical error.

But The Sun has spotted that other card users – not just Monzo card holders – were affected by a separate payment crisis yesterday.

When trying to pay for their groceries at the till via contactless payment, some shoppers saw an error message pop up on the card machine.

It said that their payment had been declined, meaning customers tried paying again for their shopping.

But after checking their accounts, shoppers noticed that both payments had been taken out.

One unhappy customer paid for his big shop twice

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One unhappy customer paid for his big shop twiceCredit: Twitter
One customer warned about the glitch to other Tesco shoppers on Twitter

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One customer warned about the glitch to other Tesco shoppers on TwitterCredit: Twitter
Numerous people had claimed they had been charged twice on Twitter

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Numerous people had claimed they had been charged twice on TwitterCredit: Twitter

Some even claimed on Twitter that they had mistakenly paid three times for their items.

The glitch came as millions of Brits raced to get barbecue and booze supplies from the shops, ready for the hottest day of the year today and the Euro 2020 games.

Tesco said a “small number” of contactless card payments were affected, but couldn’t say exactly how many.

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However, The Sun spotted numerous shoppers slamming the supermarket on social media for the fault.

“I’ve been charged 3 times for the same transaction in the cafe,” one customer tweeted.

“I can’t get my money back until Monday at least because it’s the weekend. Massive pain.”

Another unhappy shopper said he “hit the roof” after he was double-charged for his shopping and left £77.75 out of pocket.

“To say you’ve lost me as a loyal customer is an understatement,” he tweeted.

Tesco has said it has already resolved the issue, but is conducting a full investigation into what happened.

A Tesco spokesperson said: “We had a temporary problem with a small number of contactless card payments in our stores yesterday. 

“We very quickly fixed the issue but we are sorry to any customer that was affected. “Customers will only pay once and any duplicate authorisations in their accounts will be automatically reversed.”

If you think you have been affected, you should check your bank account.

Tesco said it will be issuing customers with refunds automatically.

The amount of time it will take for a refund may vary depending on which bank you use – but it could take days.

However, you should get in touch with Tesco’s customer service desk if you haven’t received a payment soon on 0800 505 555.

You should also contact Tesco to see if you can get reimbursed for any bank fees you might have racked up because of the error too.

It’s not the first time shoppers have been double-charged due to a payment error at Tesco – a similar issue happened in February.

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But other shops have had payment issues too.

Morrisons customers were worried they were charged twice for their shopping in January after a glitch saw them unable to pay for their food with a card, or use contactless payments.

Some thought they had been charged twice for their shopping after checking their bank account and noticing two payments had appeared.

Last month, buy now, pay later app Klarna ran into technical issues with its app that saw users able to access other shoppers’ accounts.

While thousands of Santander customers were stranded without access to mobile, internet app and telephone banking services in May too.

Millions of hard-up Brits were locked out of their Universal Credit journals earlier this month due to a mass internet outage.

E.on is to pay £682,000 to 1.6million customers for taking direct debits early.

Currys PC World shoppers were left furious after an IT error saw their Black Friday orders cancelled despite payments being taken.

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