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T-Mobile customers in Texas hit by service outage amid massive storm


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T-Mobile customers hit by outage amid fierce winter storm.


Niels Wenstedt/BSR Agency/Getty Images

T-Mobile customers in Texas were hit by a service outage on Monday as a powerful winter storm paralyzed much of the state.

Angry customers complained on DownDetector of being unable to make calls or text since about 6 a.m. PT on Monday. The outage appears to be affecting customers major cities from north to south, including Dallas, Houston and Austin.

“We’re experiencing network issues following severe weather in several areas of the country and especially across Texas,” Neville Ray, T-Mobile’s president of technology, wrote in tweet. “Our teams are working hard to restore service.”

The operator of Texas electrical grid said early Monday it’s instituting rolling blackouts across most of the state amid a massive winter storm that’s shut down much of the state. The temperatures for Dallas and Austin were in the single digits Monday morning, and many roads were iced over.

President Joe Biden declared a federal emergency declaration across the state.





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