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Riverside County to change coronavirus vaccine appointment website after complaints – Press Enterprise


Riverside County is changing its website that books coronavirus vaccination appointments after scores of complaints from residents who said the site crashed or failed to schedule a shot once they filled out online forms.

The announcement came hours after an appointment window, which started at noon Thursday, Jan. 21, closed after just 32 minutes for six county-run clinics scheduled for the next few days in Perris, Lake Elsinore and Indio. Almost 4,000 appointments were booked, one for each available vaccine dose. Last week, more than 11,000 appointments were full in less than two hours Friday, Jan. 15.

A new website link will be announced soon, county officials said late Thursday afternoon in a news release.

For many, it has been a struggle just to log onto the county site. They took to social media and email to report website crashes and reported filling out forms only to find out no appointments were available.

“It was like trying to buy concert tickets with the site crashing, constantly reloading, and then finally getting in only to fill out all of my information to find out all the appointments were taken,” wrote Kathleen Orr, a 49-year-old Riverside resident and 8th grade middle school teacher, who tried getting an appointment at noon.

She added: “I don’t know of one teacher who was successful in getting an appointment today when the new sites opened up.”



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