After two big companies merge, this pilot fish who supports the training system has a lot more work.
“We migrated users from the merged company off their learning management system to our corporate standard,” says fish. “There were a number of issues, most due to desktop browser settings that would interfere with web-based training in one way or another.”
One of the most common problems is pop-up blockers. Sometimes the blockers prevent training content from coming up at all. In other cases, the content player is blocked from sending course-completion data back to the database
Fish is on a conference call, explaining the problem to a big group of participants from HR training, HR operations and IT, when an executive director in the training organization cuts in.