If you’re having trouble accessing Instagram right now, you are not the only one. Reports across the internet (Downdetector, Reddit) note issues with Meta’s more-than-just-pictures app, with many people seeing screens saying they’re not logged in, blank image posts, “Welcome to Instagram” messages like they have a brand new account, or feeds that stop loading after the first few pictures. Many Verge staffers are seeing similar issues while trying to access Instagram.
In response to an inquiry from The Verge, Instagram communications lead Seine Kim said, “We’re aware that some people are having trouble accessing Instagram. We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”
As of 8:30PM ET, there’s been a decrease in the reports of problems, but some people still say they’re seeing odd messages, or can’t access certain features. So far Instagram has not mentioned if the issue should be resolved, or when it will be.
The outage doesn’t appear to be tied to any specific area, and other services are still working. The network disruption trackers at NetBlocks have noticed Instagram’s “intermittent” issues are happening internationally, but there doesn’t appear to be any wide-scale blocking going on anywhere.
We also haven’t seen any of the in-app outage status messages for Instagram that it began testing shortly after last year’s massive Facebook network outage that might tell users about any major technical difficulties affecting the platform or its features.
Update May 26th, 2:52PM ET: Added statement from Instagram confirming issues and work on restoring service.
Update May 26th, 8:44PM ET: Updated to note sporadic ongoing issues.