iPhone 13 users are complaining about a variety of problems as we push away from the release date. The list includes some of the usual suspects like lockups and freezes. While these are more common on older iPhone models, the iPhone 13 series isn’t immune.
If your phone locks up and you’re unable to scroll or swipe, you should try hard resetting it. This process only takes a few seconds and it should return your iPhone 13 to its normal state. It doesn’t wipe any data from your phone, it simply forces your iPhone 13 to restart.
If your iPhone 13, iPhone 13 mini, iPhone 13 Pro, or iPhone 13 Pro Max is freezing up on a frequent basis, you might need to update your applications via the App Store or investigate other potential solutions. You’ll want to check out our guide to fixing common iPhone 13 problems for more.
If you upgraded to an iPhone 13 from an iPhone model that’s older than the iPhone X, you might not know how to hard reset your phone because you need to use a new button combination.
Here’s what you need to do to fix your frozen iPhone 13, iPhone 13 mini, iPhone 13 Pro, or iPhone 13 Pro Max.
How to Hard Reset iPhone 13
Instead of using the old process, which required you to hold down two buttons to force restart the iPhone, you now need to press two buttons quickly and then press and hold a third button.
The process might take you a few tries to master, but once you’ve gotten the hang of it, you should be good to go should things go awry down the road.
If your iPhone 13 isn’t responding to gestures, here’s what you need to do in order to hard reset the device:
- Press on the Volume Up button located on the left side of the phone and let go.
- Press on the Volume Down button and let go.
- Press and hold the side button until the Apple logo appears on the screen.
You need to press the volume up and volume down buttons very quickly, but not at the same time. The side button is what Apple calls the power button on newer devices.
After a few seconds of holding down the side button, your iPhone 13, iPhone 13 mini, iPhone 13 Pro, or iPhone 13 Pro Max should restart itself.
If you start having to do this frequently, you should try resetting all of your device’s settings in the Settings app. In more severe cases, you may need to speak with Apple customer service and see if they have a solution for your issues.
Remember, your iPhone is covered by a warranty and there’s a chance you’ll need to send it in for repairs or a replacement.
If your iPhone 13 doesn’t startup or turn on normally, Apple recommends plugging the phone into a charger to let it charge for up to an hour.
If you still see a black screen or you’re still having issues with the touchscreen after following that step, you’ll want to get in contact with Apple’s customer support.