Tech reviews

Facebook and eBay to crack down on fake reviews after CMA warning


“While we have invested heavily to prevent this kind of activity across our services, we know there is more work to do and are working with the CMA to address this issue.

“This includes exploring the use of automated technology to help us detect and remove this content quickly, before people see it and report it to us.”

Facebook has also removed 188 groups and disabled 24 user accounts, while eBay has permanently banned 140 users.

Andrea Coscelli, CMA chief executive, said: “Fake reviews are really damaging to shoppers and businesses alike.

“Millions of people base their shopping decisions on reviews, and if these are misleading or untrue, then shoppers could end up being misled into buying something that isn’t right for them – leaving businesses who play by the rules missing out.

“We’re pleased that Facebook and eBay are doing the right thing by committing to tackle this.”

An eBay spokesman said: “We maintain zero tolerance for fake or misleading reviews and will continue to take action against any seller that breaches our user policies. We welcome today’s CMA report, as well as their acknowledgement of our ongoing enforcement work on this issue.”





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