Adobe’s iOS Lightroom crisis shows need for backup

Adobe has entered the worst of all possible worlds with a Lightroom app software update irrevocably wiping out people’s images and imaging presets in a process the company has had to admit means those assets are “not recoverable”.

Lightroom goes dark

A little more background:

The problem impacts Lightroom users on iPhone and iPad, and not on other platforms and only if those users have not already synced their assets to the cloud. In other words, if you have backup, you can recover your data.

And if you don’t, you can’t.

What Adobe said

A response posted to Adobe’s forums said:

“We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.

“A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.

“Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

“We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

“If you are affected by this issue, please refer to the information this forum thread.”

While the company says it “sincerely” apologizes for the problem, Lightroom customers who were not using cloud-based or any other form of backup service aren’t particularly thrilled with its response. It is important to stress that it’s possible just a very small number of users were impacted, though we don’t know that.

Copyright © 2020 IDG Communications, Inc.


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